Ngurah Rai airport services still dissatisfying

Bali’s tourism industry is still not satisfied using the quality of services provided on the newly renovated Ngurah Rai International Airport.

In a discussion concerning representatives from the Indonesian Tourism Sector Association (GIPI) Bali, Ngurah Rai airport management and other tourist-related organizations, it was found the airport nevertheless had to improve the quality of its solutions to bring them up to an international standard.

“The physical renovation of the airport’s buildings and amenities must be followed by improvements to its passenger services, ” said Ida Bagus Ngurah Wijaya, chairman of GIPI.

An airport, Wijaya said, was the first impact of any destination. “Passengers should feel comfortable and safe when they arrive at a good airport. This will reflect the condition of any destination, especially for Bali as an global tourist destination, ” Wijaya said.

I Ketut Ardana, chairman of the Indonesian Tour plus Travel Agencies Association (Asita) Bali, was very concerned over issues filed by both domestic plus foreign visitors.

Visitors often complain about dirty open public toilets, a lack of trolleys, poor cash changer outlets, taxi services as well as the attitude of airport employees.

Nyoman Sudiarta, chairman from the Tourism Transportation Association (Pawiba), added the airport management must provide a special drop off zone for visitor buses and minibuses.

“We have to pay parking fees although we only drop off and grab our passengers. We should have various parking fees, ” Sudiarta said.

Eddy Sunyoto, mind of marketing for Asita, emphasized immigration services, which were still complicated and time consuming.

“Tourists still have to wait for quite a long time to obtain through immigration. They should not have to wait if the immigration officers worked more quickly and efficiently, ” Sunyoto said.

In relation to security employees, Sunyoto complained that many of the protection guards were unfriendly and impolite.

“They [the security staff] do not have to look ‘tough’ and become unfriendly toward visitors. This is very irritating, ” Sunyoto added.

Co-general manager of PT Angkasa Pura (PAP) I, Gusti Ngurah Arditha, admitted there were still a lot of problems that needed to be fixed. “The airport renovation is not complete yet, we need to improve all facilities. The airport was designed to provide international-standard services but we have to wait until the domestic airport terminal is ready, ” Arditha said.

He continued the domestic terminal would be completed in 06.

“Ngurah Rai is the smallest international airport in the world, covering only 285 hectares of land, but we should have international-standard services, ” he added.

Saroha Manulang, head of communications using the Immigration Agency, explained it would only require one minute and four seconds for each visitor to pass through immigration. International-standard migration procedures should take no longer than two minutes per person.

At the international terminal, you will find 24 immigration counters to allow a fast and easy flow through immigration counters.

Read also:

Is the new Ngurah Rai airport in Bali as stylish as was expected?

Design evaluation: The airport Bali deserves


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Bali’s tourism industry is still not satisfied with the quality of services provided at the newly renovated Ngurah Rai International Airport.

In a discussion involving representatives from your Indonesian Tourism Industry Association (GIPI) Bali, Ngurah Rai airport management and other tourist-related associations, it was found the airport still had to improve the quality of its services to bring all of them up to an international standard.

“The physical renovation of the airport’s buildings and facilities must be followed by improvements to its passenger solutions, ” said Ida Bagus Ngurah Wijaya, chairman of GIPI.

An airport, Wijaya said, was the first impression of any destination. “Passengers must feel comfortable very safe when they arrive at an airport. This will reflect the condition of any destination, especially for Bali as an international tourist destination, ” Wijaya said.

I Ketut Ardana, chairman from the Indonesian Tour and Travel Agencies Association (Asita) Bali, was extremely concerned over complaints filed by both domestic and foreign website visitors.

Visitors often grumble about dirty public toilets, an absence of trolleys, poor money changer outlets, taxi services and the attitude of airport employees.

Nyoman Sudiarta, chairman of the Tourism Transport Association (Pawiba), added the airport management must provide a special go away zone for tourist buses plus minibuses.

“We have to pay parking fees although we only drop off and pick up our people. We should have different parking costs, ” Sudiarta said.

Eddy Sunyoto, head of marketing for Asita, emphasized immigration solutions, which were still complicated and time intensive.

“Tourists still have to wait for quite a long time to get through migration. They should not have to wait if the migration officers worked more quickly and effectively, ” Sunyoto said.

In relation to security staff, Sunyoto lamented that many of the security guards were unfriendly and impolite.

“They [the security staff] do not need to look ‘tough’ and be unfriendly toward visitors. This is very annoying, ” Sunyoto added.

Co-general manager of PT Angkasa Pura (PAP) I, Gusti Ngurah Arditha, admitted there were still many problems that would have to be fixed. “The airport renovation is not complete yet, we have to improve most facilities. The airport was designed to supply international-standard services but we have to wait around until the domestic terminal is ready, ” Arditha said.

He continued that the domestic airport terminal would be completed in June.

“Ngurah Rai is the smallest international airport in the world, covering only 285 hectares of land, but we should possess international-standard services, ” he added.

Saroha Manulang, mind of communications with the Immigration Company, explained it would only require one minute plus four seconds for each visitor to feed immigration. International-standard immigration procedures should take no longer than two mins per person.

At the international terminal, there are 24 migration counters to allow a fast and easy flow through immigration counters.

Read also:

Is the new Ngurah Rai airport in Bali as stylish as was expected?

Design review: The airport Bali deserves

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