Australian airports ' not good enough', Sydney the worst says ACCC

Airport congestion and baggage delays were two of the main gripes by passengers. ABC Airport congestion and luggage delays were two of the main gripes by passengers.

A report into Australia’s airports states there has been an increase in the number of people using Australia’s airports, but service is only making marginal improvements.

The Australian Competition and Consumer Commission’s (ACCC) latest report that will monitors Brisbane, Sydney, Melbourne plus Perth airports shows profit margins are boosted.

However , while earnings are up, only Brisbane Airport has received a good ranking for service from the ACCC, as the three others were rated because satisfactory for the second year inside a row.

The annual Airport Monitoring Report for 2012-13 says passenger numbers increased simply by 1 . 9 per cent, to twenty one. 6 million people, during that period.

It also found that will Brisbane Airport has the second maximum car parking revenue relative to total airport revenue, and the second highest auto parking revenue per car park space.

Perth Airport posted huge increases in the cost of parking, with the eight-hour park rising 41. 5 per cent to $22.

It also posted a 15 percent increase in the cost of parking for three-hour and one-day parking.

However , Sydney Airport still has got the most expensive short-term parking for one hr, at $16 compared with $14 in Brisbane, $12 in Melbourne plus $6 in Perth.

ACCC chairman Rod Sims states the airports are making more money due to rising prices and demand.

“What consumers and airlines are finding is the quality of service is still not really improving – it can only rated as ‘satisfactory’, which we need to question whether that’s sufficient, ” he told the FONEM.

“And also we still are seeing rising congestion, so there’s a concern about regardless of whether we’ve got too much just in time expense, whether indeed investment is trying to remain ahead of the demand rather than following the demand, ” he told the FONEM.


Congestion, baggage plus parking main gripes

The ACCC says information on service quality is taken from responses in order to surveys of passengers, airlines plus border agencies, and from data collected by the ACCC. The ‘overall average quality of service’ measure is calculated as an average of these ratings.

“The two main gripes I think from vacationers are the delays and congestion they find, be it circling in the air waiting to be able to land, be it waiting to get access to a bay so a plane can get unloaded, or delays on the apron, these are concerns we get from the airlines in particular but also passengers, ” Mr Sims mentioned.

“Passengers experience issues around baggage delays, and their particular overall feel for the airport plus, of course , you have the perennial issue of car parking costs which is at all times something that passengers complain about, and that’s understandable – the margins the particular airports are making on parking are very high, on average around 70 percent, so 70 per cent of what you’re paying is really going to the airport margin. ”

The particular ACCC says Sydney Airport’s general quality of service was again rated the lowest among monitored air-ports.

Passengers’ ratings remained unchanged at ‘satisfactory’, and airlines’ ratings were lower in the ‘poor’ category.

Sydney Airport terminal says it has maintained its traveler satisfaction ratings even after passenger ratings increased to their highest level inside a decade.

Sydney Airport terminal chief executive officer Kerrie Mather says the particular airport has made $2. 4 billion dollars in improvements since 2002.

“We’re pleased that our expense in services and facilities has been recognised by our 38 million passengers a year, with passenger ratings for the standard and availability of providers and facilities increasing, ” Microsoft Mather said.

“During the period, our airline partners discovered some areas for improvement, like further apron capacity development.

“Accordingly, we’ve now finished three new aircraft parking bays, upgraded two existing aircraft car parking bays and upgraded to our 6th A380 gate, with further airfield development underway to meet demand plus deliver improved operational performance. ”

The ACCC has been given the task of monitoring the particular performance of the nation’s four biggest airports until 2020.

The Australian Airports Association (AAA) says the major airport operators are making significant investments in airport facilities.

“At the beginning, it should be noted that well over annually has already transpired since the ACCC’s number of data and the publication of this report, ‘ said AAA CEO Caroline Wilkie.

“The ACCC’s findings provide an historical snapshot of the state of our major airports, provided the extremely dynamic nature of the aviators industry and the ongoing investment becoming made in better airport infrastructure.

“It’s an indisputable fact there has been tremendous growth in household and international aviation over the past decade in Australia, and elsewhere in the Asia-Pacific region.

“Naturally, this results in higher revenues for airport operators as airport charges are usually levied per passenger. ”


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Airport congestion and baggage delays were two of the main gripes by passengers. FONEM Airport terminal congestion and baggage delays were two of the main gripes simply by passengers.

A report into Australia’s airports says there has been an increase in the number of people using Australia’s air-ports, but service is only making limited improvements.

The Australian Competition and Consumer Commission’s (ACCC) latest report that monitors Brisbane, Sydney, Melbourne and Perth air-ports shows profit margins have been boosted.

However , while earnings are usually up, only Brisbane Airport has received a good rating for service from the ACCC, while the three others were rated as satisfactory for your second year in a row.

The annual Airport Supervising Report for 2012-13 says traveler numbers increased by 1 . nine per cent, to 21. 6 million people, during that period.

It also found that Brisbane Airport terminal has the second highest car parking revenue relative to total airport revenue, and the second highest car parking revenue per car park space.

Perth Airport posted big increases in the cost of parking, with an eight-hour park rising 41. 5 per cent in order to $22.

It also published a 15 per cent increase in the expense of parking for three-hour and one-day parking.

However , Sydney Airport still has the most expensive immediate parking for one hour, at $16 compared with $14 in Brisbane, $12 in Melbourne and $6 in Perth.

ACCC leader Rod Sims says the air-ports are making more money as a result of rising prices and demand.

“What consumers and airlines are finding will be the quality of service is still not really improving – it’s only ranked as ‘satisfactory’, which we need to query whether that’s good enough, ” he or she told the ABC.

“And also we still are usually seeing rising congestion, so there’s a concern about whether we’ve got too much just in time investment, whether certainly investment is trying to stay ahead of the demand rather than following the demand, ” he or she told the ABC.


Congestion, baggage and parking main gripes

The ACCC says information on service quality is definitely taken from responses to surveys of passengers, airlines and border agencies, and from data collected from the ACCC. The ‘overall average high quality of service’ measure is determined as an average of these ratings.

“The two main gripes I think from travellers are the delays and congestion that they find, be it circling in the air waiting to be able to land, be it waiting to get access to a bay so a plane will get unloaded, or delays on the kitchen apron, these are concerns we get through the airlines in particular but also passengers, ” Mr Sims said.

“Passengers experience issues around luggage delays, and their overall feel for the airport and, of course , you might have the perennial issue of auto parking costs which is always something that travellers complain about, and that’s understandable – the margins the airports are making on parking are very high, on average around 70 per cent, so 70 per cent of what you’re having to pay is really going to the airport margin. ”

The ACCC states Sydney Airport’s overall quality of service was again rated the lowest among monitored airports.

Passengers’ ratings remained unchanged at ‘satisfactory’, and airlines’ ratings were lower in the ‘poor’ category.

Sydney Airport says they have maintained its passenger satisfaction ratings even after passenger ratings increased to their highest level in a decade.

Sydney Airport chief executive officer Kerrie Mather says the airport made $2. 4 billion in improvements since 2002.

“We’re pleased that our investment in providers and facilities has been recognised simply by our 38 million passengers annually, with passenger ratings for the regular and availability of services and amenities increasing, ” Ms Mather mentioned.

“During the period, our own airline partners identified some places for improvement, such as further kitchen apron capacity development.

“Accordingly, we’ve now completed three brand new aircraft parking bays, upgraded two existing aircraft parking bays plus upgraded to our sixth A380 gate, with further airfield development underway to meet demand and deliver improved operational performance. ”

The ACCC has been given the job of monitoring the performance of the nation’s four biggest airports till 2020.

The Australian Airports Association (AAA) says the major airport operators are making significant opportunities in airport infrastructure.

“At the outset, it should be noted that well over a year has already transpired since the ACCC’s collection of data and the publication of this report, ‘ mentioned AAA CEO Caroline Wilkie.

“The ACCC’s findings offer an historical snapshot of the state in our major airports, given the extremely powerful nature of the aviation industry and the ongoing investment being made in better airport infrastructure.

“It’s an indisputable fact there has been huge growth in domestic and global aviation over the past decade in Australia, plus elsewhere in the Asia-Pacific region.

“Naturally, this results in higher revenues for airport operators because airport charges are levied per passenger. ”

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